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Shipping & Ordering FAQs
Welcome to our new shipping system!
The new price options you are given when you 'Checkout' your order are based on the weight and destination of your package. It is possible that a slower, non-trackable option will be priced higher than the faster, trackable option. This is because your package is either too large, or too heavy for the slower option. Don't worry, our system is calculating the shipping costs correctly in all cases.
Please allow 2 business days for all orders to be processed!
Canada
| Service: | Delivery time | Features |
| Expedited Parcel | 1 to 7 business days | - trackable |
| Xpresspost | 1- 3 business days | - trackable |
United States
| Service: | Delivery time | Features |
| Small Packet Air | 6 - 12 business days | -non trackable |
| Expedited Parcel | 6 - 12 business days | -trackable |
| Xpresspost | 3 - 5 business days | -trackable |
International
| Service: | Delivery time | Features |
| Small Packet Air | 6 - 12 business days | -non trackable |
| Air Parcel* (for bigger orders) |
6 - 12 business days |
-non trackable |
| Xpresspost | 4 - 7 business days | -trackable |
*Air Parcel is not available to all countries.
Q: Why am I suddenly being charged extra at the post office when I pick up my Knotty Boy order?
You are being asked to pay the truly nasty import taxes and duties. It is no different than when we buy something from any another country, ship it into our country and have to pay all import taxes and duties to before they will give us the parcel. Don't borders suck? Lately, it seems like some countries (in particular in the UK) have decided to crack down on packages coming in from abroad and that's why it seems more parcels are being dinged for these taxes, fees and duties depending on how you would like to think about them.
If you would like to avoid these extra charges, the best thing to do is to buy from a local retailer if there is one close by (be a local yokel for sure!). These can be found by going to the Find A Store button and clicking on your country. Some of these retailers even sell locally online making the shipping costs less expensive, and you would avoid the duties and customs fees, too. Good luck!
Q. Can I get it couriered overnight?
A. Knotty Boy cannot ship overnight, COD, UPS, or by way of any other courier company to the US or elsewhere, since we are in Canada and have a border and customs to deal with. The shipping would cost far more than the products themselves, so we don't offer these methods of shipping since we already use the most economical way available to ship from here to there.
Q. Why don't you offer iCheck or Paypal?
A. We've found these two methods were not used very often by our customers and are also very high maintenance. We have made available a plethora of other methods by which you can pay for your Knotty Boy order. Happily, we also have loads more stores now carrying the Knotty Boy line. Click here to see if one is near you! If not, well, what are you waiting for? Get a retailer near you to carry Knotty Boy, and earn $50 worth of free Knotty Boy products - or become a Knotty Boy reseller yourself! Get the details on our Job Ops page here.
Q. How do I add and remove items from my Knotty Shopping Cart?
A. Adding items is done by clicking the "Yum Yum Gimmie Some" buttons found next to the products on the website. To remove something, go to your Knotty Shopping Cart, click on the Delete' box and then click Update Totals' at the bottom of the page. The Continue Shopping button lets you go back to shopping to your heart's content!
Q. Where can I buy Knotty Boy other than online?
A. Knotty Boy Dread products are carried by stores and salons all over the world! However, very few of our store locations carry our Knotty Boy apparel and accessories, so if you want tams, t-shirts, etc, you will need to order from this website. Click here to find a retailer near you!
Q. What is Knotty Boy's return policy?
A. Please, please, please read our Knotty Boy Returns Policy here! Knotty Boy is very limited in terms of what we can refund due to our products being designed for use on the body and Health Canada's guidelines for returning body products. So read that stuff careful-like before you go ordering impulsively, thanks!
Knotty Boy Safe Shop Guarantee
We here at Knotty Boy want every customer to be nappy and happy! So when you order something from Knotty Boy, your personal information will never be shared or sold for any reason. It's safe with us. Orders are processed and shipped Monday to Friday without fail and within 48 business hours of you placing your order (meaning, that doesn't include weekends!), unless, of course, something drastic happens. If you've sent us a working email address, as soon as your order has been placed online you will be sent a confirmation email, and another one once we have shipped the product out to you, and including any other info you'll need like how to contact us if your package is a no-show, etc.Since our beginning in 1998, we have processed literally hundreds of thousands of online transactions and have never had a single credit card number stolen or hacked out of our system. We make your security #1. We offer many different options for ordering, and always protect your information with the highest security and privacy. We thank you for our trust in us, and in turn we maintain the highest level of professionalism for you, our Knotty customer!
And ordering is just the beginning. You can always reach us 24-7 with questions, queries, and comments at customerservice@knottyboy.com. We are here to help for the long haul - like the Radio Shack of dreadlocks (except we're nerdy in a cool kinda way).