These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!
Click on a Category to access the Answers within each section.
Ordering & Shipping QuestionsOrder tracking, shipping calculation and other commonly asked questions.Knotty Boy cannot ship overnight, COD, UPS, or by way of any other courier company to the US or elsewhere, since we are in Canada and have a border and customs to deal with. The shipping would cost far more than the products themselves, so we don't offer these methods of shipping since we already use the most economical way available... Read More » Knotty Boy DreadStuff will ONLY accept returns on unworn clothing and accessories. Knotty Boy reserves the right to determine what is re-saleable and in acceptable condition to be returned for a refund or exchange. We do not accept returns or issue refunds on any of our body products (ie. wax, shampoo, etc.) or on our underwear, or... Read More » Yes! If you want to place a credit card order over the phone, call us at: Toll Free: 1-877-456-6889. Read More » You can track your order by visiting our Tracking Page. Tracking information is also automatically emailed to you once the order has been shipped from our warehouse.Orders shipped by Small Packets Air shipping are non-trackable, but the order status will be updated on the tracking page until the order is shipped. UPS Package... Read More » Adding items is done by clicking the "Add to Cart" buttons found next to the products on the website. To remove something, go to your Shopping Cart, click 'remove item'. The Continue Shopping button lets you go back to shopping to your heart's content! Read More » We are proud to offer shipping through either UPS or Canada Post (delivered by USPS in the United States). Read More » To calculate delivery times, please add items to your cart and being the Checkout process. You do not have to enter your credit card information to see them. All orders ship from our warehouse within 2 business days. Please note these days are not included in the estimated shipping times during checkout. Read More » To calculate shipping rates, add items to your cart and proceed to Checkout. You do not have to enter your payment information to see the rates. Shipping costs are automatically calculated for your order based on the size, weight, destination and shipping method you select during the checkout process. Generally the faster the shipping... Read More » All Knotty Boy products are shipped in eco-friendly packaging! We use paper-filled mailers and cardboard boxes with corn-starch packing bits that fizzle up in water. Read More » Hopefully it's just still on its way! Here is some information that can help you determine what happened to your order: Check over your order confirmation email to make sure the shipping address is correct. Determine the expected delivery date by counting the maximum amount of business days your shipping method takes from the day... Read More » Please, read our Knotty Boy Returns Policy. Knotty Boy is very limited in terms of what we can refund due to our products being designed for use on the body and Health Canada's guidelines for returning body products. So read that stuff careful-like before you go ordering impulsively, kids! Thanks. Read More » Knotty Boy Dread products are carried by stores and salons all over the world! However, very few of our store locations carry our Knotty Boy apparel and accessories, so if you want tams, t-shirts, etc, you will need to order from this website. Click here to find a retailer near you! Read More » Knotty Boy ships products to anywhere in the world! Happily, we also have a long list of stores around the world carrying the Knotty Boy line. Click here to see if one is near you! If not, well, what are you waiting for? Get a retailer near you to carry Knotty Boy, and earn $50 worth of free Knotty Boy products - or become a... Read More » You are being asked to pay the truly nasty import taxes and duties. It is no different than when we buy something from any another country, ship it into our country and have to pay all import taxes and duties to before they will give us the parcel. Don't borders suck? Lately, it seems like some countries (in particular in the UK) have... Read More » Don't worry, this usually does not mean there is anything wrong with your credit card. The most common reasons a transaction is not approved are: We do not accept the card type. We only accept Visa, MasterCard and PayPal.* Your card has been blocked to protect against fraud by your credit card provider based on your spending habits. ... Read More » |