Knotty Boy DreadStuff will ONLY accept returns on unworn
clothing and accessories. Knotty Boy reserves the right to determine
what is re-saleable and in acceptable condition to be returned for a
refund or exchange.
We do not accept returns or issue refunds on any of our body products
(ie. wax, shampoo, etc.) or on our underwear, or our metal or plastic combs,
whether they have been opened or not, for hygienic reasons. If a body
product is returned to us, it must be destroyed, as we do not feel comfortable
reselling a previously purchased body product to another customer. And we hope
that you, in turn, would appreciate knowing that your products are fresh and
untampered with, too!
Knotty Boy can only issue money-back refunds on non-body product
items to customers outside of Canada who have paid by credit card. For
customers outside of Canada who have paid by cash, check or money order, you
will be granted an exchange only, because we are a Canadian company and cannot
refund your cash in US funds.
Shipping charges are non-refundable for all orders.
There is a 15% re-stocking fee charged on all returned
orders.
Exchanged orders will be subject to reshipping charges.
If a shipment is refused at the correct shipping address,
there will be no refund on shipping & receiving costs, in
addition to the 15% re-stocking fees .
If the return is authorized, be sure to include the original invoice,
and a written note detailing the reason for the return, whether you
want a refund or exchange, your email address and telephone number so we can
contact you if we need any further info, and any other details you think we
should have regarding your claim!
Once you have authorization, send that item back to our Returns Department at
the following address:
Knotty Boy Dread Stuff
Returns
1721 Grant St
.
Vancouver , BC V5L 2Y6
CANADA
We will do our best to resolve the situation as soon as possible.