These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!
Click on a Category to access the Answers within each section.
Why does my credit card get a transaction not approved message?Don't worry, this usually does not mean there is anything wrong with your credit card. The most common reasons a transaction is not approved are: We do not accept the card type. We only accept Visa, MasterCard and PayPal.* Your card has been blocked to protect against fraud by your credit card provider based on your spending habits. This is most common for our customers outside of Canada who do not normally make purchases outside of their home base. The unusual activity is automatically blocked for your protection. To check or unblock your card, please contact your credit card company and explain the purchase you are trying to make. It is a prepaid credit/debit gift card. Due to the many prepaid card providers there are, their usability is widely varied and some are not accepted for online purchases. Please contact the gift card provider (using the number on the back of the card) and explain to them the purchase you are trying to make. Also, some gift cards do not cover the full total of a purchase even if they were prepaid with that exact amount. Don't worry, we are not trying to overcharge you - there may just be a fee associated with using the card, so please contact the card provider to figure out how much you should have on your card to cover the purchase. *To pay with a different credit card, please use PayPal to complete your purchase (you do not
need to have a PayPal account). Step 1: Select the PayPal option in the
Checkout under "How Would You Like to Pay?" and hit "Place Your Order."
You will automatically be brought to a PayPal login page. Step 2: If
you do not have a PayPal account, on the left side of the page, click on
continue checkout. Fill out your billing information to complete the purchase.
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