These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!
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What if I haven't received my order?Hopefully it's just still on its way! Here is some information that can help you determine what happened to your order: Check over your order confirmation email to make sure the shipping address is correct. Determine the expected delivery date by counting the maximum amount of business days your shipping method takes from the day your order was shipped out. If it's past that date, here's what you can do: UPS: Check the tracking number issued for your order. If your tracking number has not updated in several days or if it shows the order as delivered, but you didn't receive it, contact our Customer Service and we'll start an investigation with UPS. Canada Post/USPS: This shipping method typically takes 6-12 business days but can take up to 20 days. Delays can happen for a number of reasons like bad weather, holidays, local post office congestion or customs procedures. If you still don't have your order after 20 days, first check with your local post to see if they're holding your order and if they do not have it, please contact Customer Service. |