Frequently Asked Questions
Thanks for stopping by! These questions and answers are a compilation of many years of dialogue between you, our friends and customers, and ourselves, your humble Knotty Boy Customer Service department.
Almost everything we know about dreadlocks is here, so dig in!
Dreadlock Creation
Before You Lock Your Hair
how to dread slippery hair?
how will my new dreads look?
is sweat a hygiene concern?
can dreadlocks cause balding?
what if I have to wear a helmet?
can I get fired for having dreadlocks?
will my hair be shorter?
should I get my hair cut beforehand?
do I need to stop washing my hair?
should I colour my hair beforehand?
will I need to shave my head if I don't like my dreads?
how much maintenance is required?
can I have dreadlocks with bangs?
what can you tell me about dreadlock history?
Dreadlocking Techniques
can I lock my hair myself?
can I have temporary dreads?
what about just one dread?
are dreads, twists, locks, braids all different?
how can I get phat dreads?
how can I get thin dreads?
can I dreadlock my layered hair?
how long does my hair need to be?
can I have dreadlocks in asian hair?
can I dread very thick hair?
do I have to use wax?
what about rubber bands on my roots?
will smaller locks combine into large ones?
will my dreads stick up?
what do I need to dread my hair?
what is a dread perm?
should I section a part into my dreads?
will my new hair growth be dreaded?
Dreadlock Maintenance
New Dreadlocks - to 6 Months
can I go swimming with dreadlocks?
can I wear a bandanna over my dreads?
can I wax my hair if it's wet?
how to make a dreadlock accelerator?
what can I do about bumps and loops?
how can I protect my dreads while sleeping?
how do I stop my dreads from flattening?
how long until I can shampoo again?
how often should I shampoo?
how often should I wax my dreads?
I started with the neglect method and I need help
I applied too much dread wax
why do I have oily buildup on my scalp?
will my scalp always be so visible?
will the Wax stay in my hair?
should I trim the undreaded tips?
what can I do about undreaded tips?
will my roots ever dread up?
what can I do about itchy scalp?
why do my dreads still look puffy and limp?
what are these red spots on my scalp?
will I still be able to clean my scalp?
Mature Dreadlocks - 6 Months +
how do I know when my dreads are mature?
how do I maintain mature dreadlocks?
how do I get sand out of my dreads?
how to keep my dreads out of my face?
how do I adorn my dreadlocks?
I shampoo every day, why do my dreads smell bad?
how can I work loose hair back in?
my bleached locks are getting brittle and dry
why are my dreads combining?
why aren't my dreadlocks getting longer?
why are the roots thinner than the locks?
should I still be waxing?
what can I do about undreaded tips?
how do I combine two dreads into one?
what can I do about undreaded roots?
How to colour my dreads?
Product Questions
General Product Questions
do your products have a shelf life?
are your products cruelty free?
are your products nut free?
are your products gluten free?
are your products corn free?
are your products vegan?
why do you use palm oil in your products?
are your products colour safe?
what does 'all natural' mean?
do you have anything for people without dreads?
Dreadlock Wax
can I use the wax if I don't have dreads?
will the wax make my hair fall out?
does the wax attract dust?
how long should I be waxing for?
how much wax do I need?
will the wax irritate sensitive skin?
can I use the wax to turn braids into dreads?
what colour of wax should I use?
should I wax after shampooing?
wax or tightening gel for starting dreads?
why does the wax have clumps?
how does the wax create dreadlocks?
if the wax isn't water soluble how does it wash out?
are the jar and wax stick the same?
how long will the dread wax take to dry?
Locksteady Tropical Tightening Gel
when should I use the gel?
how do I use the gel?
can I use the gel without shampooing first?
will the gel affect my coloured hair?
Ultimate Detangler
can I use the detangler as my every day conditioner?
can I use the detangler to remove my dreads?
can I use the detangler to take down matted hair?
Dreadlock Shampoo
how long until I can shampoo?
can I use the shampoo if I don't have dreads?
can I use the All Purpose Shampoo Bar instead?
what's the best way to wash my dreads?
liquid and bar shampoo - what's the difference?
Peppermint Cooling Spray
what is the cooling spray used for?
the itch has gone, what to do with this stuff now?
Knot-Tea Scalp Tonic
you guys make tea now?
how do I use the knot teas?
Dreadlock Conditioning Spray
I thought conditioning was bad for new locks?
Dreadlock Removal
The Emergency Dreadlock Removal Kit
how do I use the removal kit?
how long will it take?
what condition will my hair be in afterward?
how many kits do I need?
I'm done, what to do with the remainder?
is all this loose hair normal?
how is this different from any other conditioner?
can this take down my severely matted hair?
what kind of comb to use?
Ordering & Shipping
Get Some
do you offer next-day shipping?
can I phone in my order?
when will my order arrive?
is Knotty Boy sold in stores?
why am I being charged duties or tax?
why is your shipping so expensive?
