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Frequently Asked Questions...and Answers!

These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!

Click on a Category to access the Answers within each section.

Ordering & Shipping Questions

Order tracking, shipping calculation and other commonly asked questions.

Maybe. We can ship overnight, but there's a bit of a catch: you may not get your order overnight...overnight shipping is not overnight...error...does not compute... Ahem. Allow us to explain. Knotty Boy is open Monday - Friday, 9:00 am to 5:00 pm, Monday - Friday, excluding Canadian national and provincial statutory holidays. If you... Read More »

Knotty Boy DreadStuff will ONLY accept returns on unworn clothing and accessories. Knotty Boy reserves the right to determine what is re-saleable and in acceptable condition to be returned for a refund or exchange. We do not accept returns or issue refunds on any of our body products (ie. wax, shampoo, etc.) or on our underwear, or our... Read More »

Yes! If you want to place a credit card order over the phone, call us at: Toll Free: 1-877-456-6889. Read More »

Adding items is done by clicking the 'Add to Cart' buttons found next to the products on the website. To remove something, go to your Shopping Cart, click 'remove item'. The Continue Shopping button lets you go back to shopping to your heart's content! Read More »

Shipping times vary based on how far you are from our warehouse in Vancouver, Canada. Once you're done shopping, simply hit the "Checkout" button at the top of the screen, and enter your billing and / or shipping address, then click the big orange "Proceed To Shipping Options" button. The next page will display all available shipping... Read More »

Please, read our Knotty Boy Returns Policy. Knotty Boy is very limited in terms of what we can refund due to our products being designed for use on the body and Health Canada's guidelines for returning body products. So read that stuff careful-like before you go ordering impulsively, kids! Thanks. Read More »

Knotty Boy Dread products are carried by stores and salons all over the world! However, very few of our store locations carry our Knotty Boy apparel and accessories, so if you want tams, t-shirts, etc, you will need to order from this website. Click here to find a retailer near you! Read More »

You are being asked to pay the truly nasty import taxes and duties. It is no different than when we buy something from any another country, ship it into our country and have to pay all import taxes and duties to before they will give us the parcel. Don't borders suck? Lately, it seems like some countries (in particular in the UK) have... Read More »

Didn’t find your Answer? Feel free to Contact Us.

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