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Frequently Asked Questions...and Answers!

These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!

Click on a Category to access the Answers within each section.

Why am I suddenly being charged extra at the post office when I pick up my Knotty Boy order?

You are being asked to pay the truly nasty import taxes and duties. It is no different than when we buy something from any another country, ship it into our country and have to pay all import taxes and duties to before they will give us the parcel. Don't borders suck? Lately, it seems like some countries (in particular in the UK) have decided to crack down on packages coming in from abroad and that's why it seems more parcels are being dinged for these taxes, fees and duties depending on how you would like to think about them.

If you would like to avoid these extra charges, the best thing to do is to buy from a local retailer if there is one close by (be a local yokel for sure!). These can be found by going to the Find A Store button and clicking on your country. Some of these retailers even sell locally online making the shipping costs less expensive, and you would avoid the duties and customs fees, too.


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