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Frequently Asked Questions...and Answers!

These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!

Click on a Category to access the Answers within each section.

Can I get it couriered overnight?


We can ship overnight, but there's a bit of a catch: you may not get your order overnight...overnight shipping is not overnight...error...does not compute...

Ahem. Allow us to explain. Knotty Boy is open Monday - Friday, 9:00 am to 5:00 pm, Monday - Friday, excluding Canadian national and provincial statutory holidays. If you order from our website on a Friday evening, we won't get to your order until Monday morning at the earliest. Yay weekend!

Then, the border - the receiving country (yours) may have additional customs or other regulations which the courier is obliged to follow. This is rare, but we've seen it happen for the unhappy few.

All of this adds up to a qualified 'yes' - the ridiculous 'maybe' answer to this question - but you should know that there may be hitches along the way. Add to that the high price - an order of $100 can cost another $50 - $100 in express costs - and it's not the best bargain.

All that considered, if you have a dread emergency, call us during business hours and we'll do everything we can to accomodate your needs.


Didn’t find your Answer? Feel free to Contact Us.

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