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Frequently Asked Questions...and Answers!

These questions and answers are a compilation of many years of dialogue between you and our helpful Knotty Boy Customer Service department. We can say with confidence that everything we know about dreadlocks and their related issues really is here, so please take your time, read thoroughly and get ready to learn so much more than you came for!

Click on a Category to access the Answers within each section.

Can I have a refund?

Knotty Boy DreadStuff will ONLY accept returns on unworn clothing and accessories. Knotty Boy reserves the right to determine what is re-saleable and in acceptable condition to be returned for a refund or exchange.

We do not accept returns or issue refunds on any of our body products (ie. wax, shampoo, etc.) or on our underwear, or our metal or plastic combs, whether they have been opened or not, for hygienic reasons. If a body product is returned to us, it must be destroyed, as we do not feel comfortable reselling a previously purchased body product to another customer. And we hope that you, in turn, would appreciate knowing that your products are fresh and untampered with, too!

Knotty Boy can only issue money-back refunds on non-body product items to customers outside of Canada who have paid by credit card. For customers outside of Canada who have paid by cash, check or money order, you will be granted an exchange only, because we are a Canadian company and cannot refund your cash in US funds.

Shipping charges are non-refundable for all orders.

There is a 15% re-stocking fee charged on all returned orders.

Exchanged orders will be subject to reshipping charges.

If a shipment is refused at the correct shipping address, there will be no refund on shipping & receiving costs, in addition to the 15% re-stocking fees .

If the return is authorized, be sure to include the original invoice, and a written note detailing the reason for the return, whether you want a refund or exchange, your email address and telephone number so we can contact you if we need any further info, and any other details you think we should have regarding your claim!

Once you have authorization, send that item back to our Returns Department at the following address:

Knotty Boy Returns
823 Powell St
Vancouver, BC
V6A 1H7

We will do our best to resolve the situation as soon as possible.


Didn’t find your Answer? Feel free to Contact Us.

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