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  • We do not accept returns or issue refunds on any of our body products (e.g. Wax, Shampoo, etc.) or combs, opened or not, for hygienic reasons. If a body product is returned to us, it must be destroyed, as we do not feel comfortable reselling a previously purchased body product to another customer. We hope that you, in turn, appreciate knowing that your products are fresh and untampered with!
  • Returns accepted only on unworn clothing and accessories.
  • Exchanges & returns are subject to non-refundable reshipping charges (except for defective items).
  • We reserve the right to pre-approve returns or exchanges. Please email us before shipping a return!
  • Please ship approved returns or exchanges to:
  • Knotty Boy Returns
    823 Powell St
    Vancouver, BC
    V6A 1H7

    We will do our best to resolve the situation as soon as possible!

    You can reach us during business hours or leave a message 24-7 with questions, queries and comments at

    Call us toll-free at:


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