Knotty Boy Refund Policy

We stand behind our products and we sincerely appreciate your business. If a product is defective, or there is any problem with your order, please contact us so we can make it right through a replacement or refund.

We do not accept returns, or issue refunds on unexpected returns, on any hair or body products, including combs, whether opened or not.  We hope that you appreciate knowing that your products are fresh and untampered with.

For any other product returns for reasons other than a defective product, please note that we do not issue return labels.  Where we do issue a return label, we do so at our sole discretion, and may instead opt to refund an order. 

We accept returns via your country's national postal service only.  Shipments received via couriers - UPS, FedEx, &al - will incur brokerage / importation fees, and these will be deducted from any potential refund, or, more likely based on total order value, refused receipt.

Further conditions may apply. To start a return, please contact us